01 Personas
Charlie
"Companion"
41 years | Coach
Status: Single
Residence: Baden-Baden
“I like to travel with my friends or family. Others usually do the planning for me. I then document the important information either by hand or on my tablet.”
Travel behavior
- travels in groups of 3-4 people
- Hiking or wellness vacation
Likes
- Social interactions
- to gather shared experiences
Concerns
- Scheduling
- Differences in activity selection
Goals
- Learn from the experiences of others
- varied vacation
Apps used
- Mail
- Splitwise
- Booking
- Komoot
Ornella
"Organizer"
26 years | Student
Status: Single
Residence: Cologne
“I love spending time with my friends because some of them come from further away. Whether it's a city break, a weekend trip or a ski vacation. We always have so much fun together! I'm always involved in the organization.”
Travel behavior
- travels in groups of 4-7 people
- City trip, ski vacation or weekend getaway
Likes
- to save money
- to manage time well
Concerns
- Problems on arrival
Goals
- Good overview for planning and implementation
- Time & exchange with friends
Apps used
- Splitwise
- AirBnB
- Booking
02 User Journey Maps
Ornella "Organizer"
Charlie "Companion"
03 Requirements
From the tasks listed in the user journey maps and the problems and challenges described by the personas, the requirements and subsequently the necessary requirements for the CrewSync app can be derived.
The app must offer the possibility...
- ...to contact and communicate with friends.
- ...of finding a joint appointment.
- ...of searching for different types of accommodation.
- ...of searching for different means of transportation.
- ...to make relevant information available to all passengers.
- ...of creating a list and making it visible to others.
- ...to display available seats in the car.
- ...to filter activities according to their preferences.
- ...of displaying the costs incurred and sharing them among the travelers.
- ...of uploading and downloading photos.
